8 Customer Engagement Takeaways from the SAP International Conference for Utilities

 It has been half a month since the SAP International Conference for Utilities in Lisbon. There were bunches of features for Utilities Customer Engagement. Here are my main 8 focal points…


SAP to Resell Siemens Energy IP

SAP Hybris Cloud for Customer good to go

SAP CRM to turn into an addon module of SAP S/4.

SAP Hybris Marketing takes off

SAP Hybris Service Engagement Center could supplant CIC0.

SAP Hybris Commerce getting footing in the Digital Customer Experience

Hybris Billing Comes of Age.

A dream for the fate of Cloud based CRM and Billing for Utilities


1) SAP to Resell Siemens Energy IP

Henry Bailey reported that SAP has consented to a worldwide arrangement to exchange Siemens' market-driving meter information the board arrangement, EnergyIP. It will be classified "SAP Meter Data Management by Siemens". Benefits include:


Arrangement from one supplier

Joint help from SAP and Siemens

Adjusted guide

I have composed before about the chance to work on Meter Data Management by adopting a 2 level strategy. As verified around then "SAP is evident that it upholds it's MDM accomplices and the Utilities that require a 3 level MDUS approach. The worked on 2 level engineering won't be for everybody." Clearly this affiliate declaration builds up SAP's obligation to a 3 level methodology.


In any case, this is something beyond meter information the board, this is about a greater IoT play with Siemens. Siemens allude to Energy IP as a "shrewd lattice application stage". The official statement states "SAP and Siemens intend to assist utility clients with coordinating time handling of Big Data created by a large number of associated meters and sensors to give better understanding and control to all energy makers and customers". Assuming you ponder the Siemens declaration with regards to a more extensive vision for IoT and every one of the sensors (notwithstanding meters) that Energy IP could give availability to, then, at that point, declaration gives a ton of food to thought.


2) SAP Hybris Cloud for Customer good to go

Italian Utility ACEA introduced their Customer Engagement program. They have gone live with SAP Brim, Solutions  Cloud for Customer as a Single Customer View client support arrangement across their whole client framework scene including 3 IS-U occasions, 2 SAP CRM occurrences and a Sieble CRM framework – see the accompanying chart. ACEA have demonstrated the capacity to coordinate to a multi-layered backend climate comprised of SAP frameworks with various delivery levels and non-SAP frameworks utilizing a blend of standard and modified mix designs.


In the interim, the profundity and expansiveness of SAP Cloud for Customer ability keeps on developing. Steen Hansen showed SAP Hybris Sales and Service Cloud for Utilities and discussed the future and vision to continue to add Utility industry usefulness and cycles, for example,


Directed Move In, Move Out, and Transfer processes

Empowering Calls to IS-U Front Office Processes

S/4 HANA combination


3) SAP CRM to turn into an addon module of SAP S/4.

In news that should see decorations tumbling from the roofs of many utilities all over the planet SAP CRM for Utilities is wanted to turn into a module of S/4 HANA. Middleware organization and information replication is a continuous fight for some, Utilities utilizing SAP CRM. Anyway later on these difficulties are set to vanish as SAP intends to move SAP CRM into SAP S/4 HANA as an "add-on" module. No different CRM occurrence, no information replication, no middleware.


Glory be.


While the eventual fate of cross-industry SAP CRM as a S/4 extra module has been public for quite a while, this was welcome affirmation that the Utilities Industry group is driving the charge to deliver Utilities Industry explicit abilities as a SAP CRM add-on module for S/4 HANA.


While no particular future dates can be guaranteed, any Utilities that utilization SAP CRM and are arranging their S/4 HANA guide over the course of the following not many years should converse with their neighborhood SAP agents about the SAP CRM add-on module.


Not exclusively may this fundamentally improve on your CRM tasks and diminish your expense of possession, yet may likewise open CRM abilities to hundreds utilities that poor person had the hunger to send a different SAP CRM occasion. For example, you may very well need to utilize C&I multi-site citations or item demonstrating or request reaction the executives. Later on you ought to have the option to utilize these abilities as though they are just extra IS-U modules.


4) SAP Hybris Marketing Takes Off

At the gathering FARYS TMVW a Belgian water organization exhibited their CRM on HANA arrangement. They use SAP CRM Marketing on HANA to fragment in excess of 700,000 client quickly consistently drawing on credits from both CRM and IS-U. They use Marketing to give an interior focal schedule perspective on arranged blackouts just as outside portable self assistance and outbound interchanges with clients and accomplices (SMS, email, mail and so on)

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